01
Your software has outgrown your evenings
Xero, ServiceM8, a quoting tool, three spreadsheets, and nobody owning how they fit together. The tech decisions keep landing on you at 9pm. Pro puts one person across the lot.
Ops Care PRO
Ops Care Pro.
From $2,500/month
Someone across your whole setup every month, not just a fixer.
Monthly 60-min ops reviewMe on WhatsAppWhole-setup roadmap
● WHO IT'S FOR
For owners who want me across the whole setup, month to month.
02
The crew is growing
Every new hire multiplies the admin: onboarding, scheduling, timesheets, handovers. Pro plans the systems ahead of the headcount instead of patching behind it.
03
You want to steer, monthly
Standard ships something every month. Pro adds the standing hour where we decide what that something should be, looking at margin and bottlenecks, not just the wishlist.
● WHAT'S IN IT
Every line on the card, explained.
Everything in Standard
First system inside 60 days, one new automation or small build every month, same-business-day response, quarterly roadmap re-cut, plus all of Lite’s monitoring, fixes, and the Monthly Leak Report.
Monthly 60-minute ops review
Not a status meeting. We look at where the business is actually leaking: margin, bottlenecks, double-handling, and decide what gets built next. The monthly build slot comes out of this call already aimed.
Direct line, me on WhatsApp
Message me the way you message your leading hand. No ticket queue, no portal, no "case number". Non-critical things typically land by the next business day; critical faults jump everything, free, always.
Roadmap across your whole setup
Including the tools I did not build: Xero, ServiceM8, Tradify, Simpro, the spreadsheets that secretly run the place. I plan around what you already own instead of forcing a migration.
● A MONTH ON PRO
What actually happens each month.
01
Start of month
The 60-minute ops review: what the numbers say, what is jamming, what we build this month and why.
02
All month
The build ships. WhatsApp threads get handled as they come. Fixes and small changes land alongside.
03
Month end
The leak report lands and the roadmap moves: what shipped, what changed, what is next.
● THE DEAL, IN PLAIN ENGLISH
No asterisks worth hiding.
Six months first, then month-to-month
Same shape as Standard: the first six months fund the first build, which ships inside your first 60 days, and after the term you are month-to-month with 30 days notice either side.
You own your data. I own the software.
Your client list, job history, and files live in your own accounts with your own logins, exportable any day. The systems are mine, licensed to you and kept alive, patched, and improving every month. If you ever want the source outright, there is a buyout price in writing from day one.
One bill, hosting included
No separate hosting subscription, no platform fees from me, no per-call or per-message billing. The review call, the WhatsApp line, the build, the monitoring: one monthly amount.
Moving between tiers
Drop to Standard at any month boundary after the first six months if Pro turns out to be more access than you use. No penalty, no renegotiation, and the roadmap survives the move.
● THE OTHER TIERS
Right plan, not biggest plan.
Ops Care Lite
From $750/month
Your system stays alive. I fix what breaks, and you get a one-page leak report every month.
Full details →Ops Care Standard
From $1,500/month
A working system inside your first 60 days, then one new automation or small build every month.
Full details →Ops Care Pro
From $2,500/month
Everything evolving, every month, with me across all the software you run.
You are hereNot sure you need the review call and the direct line yet? Start on Standard. Upgrades take effect at any month boundary, immediately, and the leak report backlog carries straight across. Compare everything on the Ops Care page.
● FAQ
Questions owners ask about Pro.
How is Pro different from hiring an ops or admin manager?
A hire costs multiples of Pro and still needs the systems built. I plan the setup and build it, in the same month. What I am not is on-site five days a week, and I will tell you honestly when you have grown to the point of needing that hire. Pro is designed to get you there.
Is the WhatsApp line 24/7?
Message me any time; I action things in business hours, and non-critical work typically lands by the next business day. Critical faults, lost data, a system down, a security problem, jump everything regardless of the hour.
Do you plan around tools you did not build?
Yes. Most trades businesses already run Xero plus a job platform plus a pile of spreadsheets. The roadmap covers how all of it fits together, and I build the connective tissue rather than pitching a rip-and-replace.
What if I do not need Pro after the first six months?
Downgrade to Standard at any month boundary after the first six months, immediately and without penalty. Plenty of owners run Pro while the setup is being rebuilt, then settle into Standard once it is humming.
Can my monthly build slot be an SEO round?
Yes. The ops review often points there: when the numbers say the site needs more search traffic, the slot goes on a measured SEO round instead of a build. Dedicated SEO on top of the slot is SEO Care, from $750 a month.
● FREE · 30 MINUTES · YOURS TO KEEP
Start with the audit, not the plan.
A 30-minute call and a written finding inside 48 hours. If Ops Care Pro is the right move, the finding becomes the first quarter of your roadmap. If it isn't, you keep the report and we shake hands.
Find my tech leaks in 60 seconds →
Prefer to talk? Book the Full Tech Leak Audit · or call 03 4327 9657.