Built for plumbing operators with 4 to 19 staff whose backflow, TMV and gas records live in a spreadsheet only one person understands, and whose certificates take an afternoon to find when the agent asks. Fixed-price builds in ten business days, or an Ops Care plan that keeps shipping fixes every month.
Every plumbing business I audit shows the same five bleeds, in different proportions. The first two are about proof: what you tested, and what you can show a year later. The audit tells us which one is dominant in yours.
Compliance certs, gas certificates, backflow test reports. Issued on paper or a portal, photographed, emailed, lost, re-issued. When the auditor or the agent asks for last year's cert, someone spends an afternoon looking for it.
Recurring backflow testing, TMV servicing and gas compliance checks are predictable, billable, legally required work. The schedule lives in a spreadsheet only one person understands, so a missed test is invisible until the device fails or the agent asks why it lapsed.
Property managers send work orders by email and want photos, invoices and completion notes back their way. When there is a dispute over what was done, or whether it was done at all, whoever has the tidier file wins. Right now that is not you: your proof is on a phone, in a thread, or in your head.
Burst pipe, blocked drain, no hot water: the customer wants an answer now, not a voicemail. They ring the next plumber on the list, and that job books before you have wiped your hands. After-hours enquiries land at 8pm when the office is closed.
You saw the job, you know the fix, and the quote still goes out three days later because it needs the photos off your phone, the parts prices, and a quiet hour that never comes. Bathroom renos and hot water changeovers are priced from memory at 9pm.
Same five Bolt On Ops packages every trade gets. This is the plumbing-specific map.
Every fix below sits on top of the software you already run. Nothing gets ripped out.
Your current software nearly works. The bits that don't are where the spreadsheet, the text-message thread, and the Sunday admin live. I build the missing piece, integrate it cleanly, and leave the rest of your setup alone.
Great for the residential service run; the recurring compliance work and property-manager reporting fall through. I build the certificate repository, recurring-test scheduling, and agent portal that sit on top. Your jobs stay where they are.
Powerful platforms, but plenty of operators are rethinking multi-year terms and per-seat creep. If you want out, I'll quote a custom replacement. If you want to stay, I'll build the gaps. One bill, not three.
Good news, the upgrade path is cleaner than starting from a partial SaaS deployment. Quote Fast Pack or Job Flow Pack drops in without ripping out Xero. Most owners get more out of bolting on than starting over.
Live tools, not videos. Click through, kick the tyres, steal the ideas.
The 8pm blocked-drain enquiry books itself instead of ringing the next plumber. Built as Demo Plumbing Co, so it already speaks your trade.
Open the demoStructured intake so the job details land before the quote does. Changeovers and renos quoted same-day, not three days after the site visit.
Open the demoRecurring tests book themselves back in. Photos, notes and certs land on the job, not in a text thread. It lands in Xero.
Open the demoTalk to the AI receptionist in your browser, like a customer would. It answers, works out the job, flags the urgent ones and captures the lead — 24/7, in your business's name. If it ever can't pick up, the missed-call text-back still fires.
$165/mo inc GST, free on Ops Care Standard and Pro. If it doesn't catch you a job in your first 30 days, you don't pay that month.
One price, month to month. No lock-in, no setup fee, cancel any time. See how it works
I'm Brad Stribley. I run Oscar White (commercial cleaning) and Ranges Cleaning Co. (residential). I've quoted before breakfast, chased late payers, managed subbies from the ute, and built tools for my own businesses first.
I don't need you to explain your business to me. I know what a work order from a property manager looks like, why the compliance cert has to be findable a year later, and why "flat out all week" doesn't tell you whether the business made money.
Plumbing runs on the same operational pattern as my own ventures: recurring compliance work, property-manager clients who want a document trail, emergency calls that book whoever answers first, and margin that hides until month-end. The fixes are already built; the audit works out which one is yours.
No. Keep the job app that works for you. I build around it: the after-hours booking flow, the structured intake, the client portal, the recurring-maintenance logic. Your jobs stay in ServiceM8 or Tradify, and the bolt-on hands the data back clean.
Yes. Burst pipes and hot-water failures don't wait for business hours, and a missed 11pm call is a job that rings the next plumber instead. I build an after-hours booking and triage flow that captures the job, the address, the urgency, and the photos while you sleep, then puts it in front of you first thing (or routes the genuine emergencies straight through). No more losing the good jobs to voicemail.
Builds start from $1,500 fixed for a smaller build and from $3,500 for a larger one, with the price agreed in writing before anything starts, so no hourly surprises. Timeline depends on scope and what it connects to, and I commit to a delivery date in writing at kickoff rather than quoting a number I can't hold. Most owners run on an Ops Care plan from $750 a month so the fixes keep coming instead of stopping at the first build.
That's the whole idea. Each package targets a single bleed, so we start with the one costing you the most (quoting, job flow, profit visibility, admin, or lead capture) and fix just that. Prove it pays, then decide whether there's a second. You're never buying a big platform you didn't ask for.
I run two field-service businesses myself, so I know what a callback costs you, why the after-hours phone is a tax on your evenings, and why the quote still gets typed into Xero twice. I don't need you to explain your business to me; I've already run one. I build these tools for my own ventures before I sell them to anyone.
30-minute call. One-page written finding inside 48 hours. Three prioritised fixes ranked by impact, with rough hours-saved estimates and a 30/60/90 day action plan. If there's a fit, I recommend an Ops Care plan or one of the five packages. If there's no fit, you keep the findings anyway. Available across Victoria.