It answers the phone when you can't, and gets you the job.

Yes. It runs on the number you already have. No porting, no new SIM, no new handset. Your phone keeps ringing exactly as it does now, and the AI only picks up when a call goes unanswered.

No. You stay with whoever you are with now. Nothing about your calls, plan, or carrier changes.

Yes, and that's by design. It introduces itself as your AI assistant, in a natural Australian voice, so no one feels tricked. It never invents a price. If a caller wants a quote, it says you'll sort a proper price and call back.

Whoever you choose. Just you, you then your offsider, or the whole crew at once. If no one grabs it, that is when the AI answers, with text-back and voicemail behind it. You set it in your dashboard and can change it any time.

The AI answers around the clock. Public holidays and one-off closed days are handled too, so nothing rings out into silence, and every caller still gets the text-back and can leave a voicemail.

It never leaves a dead line. If anything goes wrong mid-call it falls back to the missed-call text-back and voicemail, so the lead is always caught one way or another.

If someone leaves a message it is transcribed and summarised to your phone: what they want, how urgent it is, and the next step. You read and triage without dialling into a mailbox, and hang-ups are filtered out so you are not spammed.

Part of the quick setup is switching your telco voicemail off, so the system catches the missed call instead of your carrier dropping it into a mailbox nobody checks. We show you the one setting to change.

Yes. You reply to the customer from the same thread, no swapping apps. New leads also land straight in the system you already run so nothing falls through.

Yes. You get a simple dashboard with every call, voicemail and text in one place, a clear map of exactly what happens when a call comes in, and your own setup: choose your greeting voice and hear it first, set your hours and closures, and run a test call. Bigger changes to who rings and in what order go through me for now, so nothing breaks the safety net.

Yes. Every caller is pushed in as a lead, no doubles, with the status you choose. Close works today, ServiceM8 and Tradify are coming. No re-keying, nothing slips between the phone and your pipeline.

Honest answer: ServiceM8 bundles its own phone agent in Connect Plus, and if you're happy in ServiceM8 you should try that first. Where mine earns its keep is if you want it set up for you on your existing number, a 30-day no-job-caught-no-pay guarantee, and one bloke in Victoria who answers when something needs changing.

Wherever you want the job to land, your existing booking page, calendar, or a simple form we set up. The link is yours and points at your business.

Yes, within reason. It checks your real calendar during the call and pencils in a provisional morning or afternoon arrival window, then texts you the details. You confirm every job, and it never locks a fixed to-the-minute time. It's included in your plan at no extra cost.

Two steps, two timeframes. It starts answering within minutes of you pointing your missed calls at it, which is one tap on your phone. Then I tune it to your business and run a test call with you inside the first week. Or book a 15-minute call and we'll do the whole thing together.

No lock-in. Month to month, cancel any time. $79 a month inc GST for text-back, $165 a month inc GST for the AI receptionist, no setup fee on either. And if it doesn't catch you a job in the first 30 days, you don't pay that month.

Fair question, because a guarantee you can't pin down isn't worth much. A caught job is a call you didn't answer where the AI got you a contactable lead you wouldn't otherwise have had: it rang out or your line was busy, the AI picked up, and it came away with a real prospect and a callback number. Spam, robocalls, suppliers and wrong numbers don't count, and they never count against you either. You don't have to win the job, quote it, or even ring them back for it to count, because what you do with a lead is your business, not mine. If a month goes by and there isn't one, that month is refunded in full. And if your phone simply never rang that month, you still don't pay: you bought call capture and you got nothing out of it, so arguing the toss would be a bit rich. The 30 days start when you go live, not when you pay, so a slow bit of setup can't eat your window. I go off the call record, not off whoever argues hardest.

Text-back has no call limit. On the AI receptionist, 100 answered calls a month are included, and 100 is roughly 23 missed calls a week, well past what a small crew's line normally does. Spam, robocalls and hang-ups aren't counted against you. If you do go past it, it's a 50-call top-up at $75, or $1.50 a call, whichever suits. Your calls keep being answered either way, I don't cut the line off mid-month.